Frequently Asked Questions
NECK MASSAGER
Indulge in relaxation with our 5D Neck Massager. It improves sleep, relieves pain, and enhances posture. Portable and ergonomic, it supports muscle recovery with customized modes and deep tissue relief. Experience human-like massage with heat compress settings for ultimate comfort and well-being.
Hold the straps when massaging, or adjust the elastic band to be tightened before locking the buckle might help.
"5D" refers to a multi-dimensional approach with varied techniques, intensity levels, heat therapy, adjustable nodes, and targeted capabilities for a comprehensive massage.
Yes, it's designed for versatility, targeting areas like the neck, shoulders, back, and legs with adjustable settings.
Yes, our model offers heat therapy to enhance the massage experience, promoting blood circulation and muscle relaxation.
It's compact and lightweight making it convenient for home, office, or travel, charge it using the included adapter and type C cable.
Yes, it offers adjustable intensity levels for a personalized and effective massage session.
Kindly Check this video --> HOW TO USE
Yes, our neck massager is designed for daily use. We recommend using it for 10-15 minutes per session.
While our neck massager is designed for relaxation and tension relief, it's a good practice to be mindful of your personal health. If you have underlying health conditions or concerns, we recommend consulting with a healthcare professional before using the massager.
SHIPPING
USA: 6-9 Business days
AUS: 7-11 Business days
GERMANY: 7-12 Business days
UK: 8-11 Business days
REST OF THE WORLD: 7-15 Business days
Yes, we offer free shipping on all orders worldwide.
WARRANTY
Yes, our product is covered by a 1-year warranty. If you encounter any issues within the first year, we've got you covered.
RETURNS
Absolutely! We offer a 30-day free return policy. If you're not completely satisfied, you can return your purchase within 30 days for a full refund.
Kindly inform us with the reason or issue you are having with our product and we will help you from there. email us here ([email protected])
CONTACT
Please reach out to us using the chat box on our website or emailing us on - [email protected]
PROHIBITION
Do not use our massager during precise operation or driving!
Do not use our massager if you have undergone surgery on the massaged part or have skin damage!
Do not use our massager if you are pregnant or menstruating. Please take your doctor's advice!
Do not scratch or stab this massager with sharp objects
Please keep the product out of reach of children.