Frequently Asked Questions
Orders & Shipping
We process and ship orders within 1–3 business days after you place it.
Delivery times vary based on your location. Most orders arrive between 6–11 business days.
We currently ship to: United Kingdom, Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, and Switzerland.
Once your order ships, you’ll receive a tracking link via email.
Contact us immediately at [email protected]. We can update your address only if the order hasn't shipped yet.
Returns & Exchanges
Yes. We accept returns within 14 days of delivery if the item is unused and in original packaging. Check our Return Policy for more details.
Email us at [email protected] with your order number and reason for return. We'll guide you through the next steps.
Return shipping costs are the customer's responsibility unless the product is defective or incorrect.
Please email us photos & video footage at [email protected] within 48 hours of delivery and we'll arrange a replacement or refund.
Products
Our collections are crafted by trusted artisans and manufacturers across Europe and Asia, with a focus on quality and modern design.
For most lamps, yes—unless stated otherwise in the product description.
We recommend professional installation for ceiling and wall-mounted fixtures.
Some are, some aren't. Dimmable compatibility is always listed under "Essential Specifications" on each product page.
Payments
We accept Visa, Mastercard, American Express, PayPal, Google Pay and Apple Pay.
Absolutely. Our site uses secure SSL encryption to protect your information.
If your order hasn’t been shipped, yes. Contact us as soon as possible at [email protected].
General
We offer trade pricing for larger projects and professionals. Please email [email protected] with your inquiry.
At the moment, no—but stay tuned as we expand our offerings.
You can reach us anytime at [email protected] or through the Contact Page.